Our Return Policy
Products & equipment purchased through Hello Solar may be returned within 20 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original warranty, manuals, and all the accessories.
If any component of the returned product is missing, if there is damage or the product has been used, the return procedure is breached and Hello Solar may reject the return or may choose to impose additional charges for replacement of the missing component. Special Orders, custom built, built to order, or special ordered items are non-returnable. Unless an error was made by Hello Solar, shipping charges are not refundable.
The customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
If you would like to return your order please contact us by email at: firstname.lastname@example.org
Please describe what you are returning and provide receipts. Once we receive the request we will reply with shipping instructions.
Please note returns are only refunded or credited once we approve the return and the shipment reaches our location successfully.